Helpdesk-as-a-Service

SmartSupport, from our partner AppDirect, gives you anytime access to responsive, dedicated technical support professionals to cover comprehensive software, hardware and connectivity issues.

• Microsoft & Google support

  • Problem diagnosis and troubleshooting. Assistance with installation, setup and configuration. Managed escalations to Microsoft & Google.

• Support for cloud apps purchased on the AppDirect Marketplace

  • Account setup. Overview of core features and functionality.

  • Managed escalations to the provider.

• Marketplace support

  • Billing and application access support. License provisioning and assignment.

    Unlimited Users

• All the features of SmartSupport Plus, along with:

• Devices & computer hardware

• Support of your hardware such as laptops, tablets, mobile phones and peripherals, including third-party devices

• Operating system & malware

  • Data backup and transfer, browser configuration and optimization, virus and malware removal

• Connectivity

  • Access points and hotspots, wireless routers and modems